The ears of a Dog

The daily life of pets. Art, Poems, Articles, Health, and information realted to pets and their care. N. Marquez has 20 years of pet care and animal experience.

Wednesday, April 25, 2007

The importance of reading contracts

This post will be in regard to those that do not understand the gravity of a legal and binding contract.

It is imperative that you understand that a contract is like an oath, when you sign, even if you do not read it, you are still responsible for your signature.

I wish that I could say that generally people will in good faith honor their contract, however, there seems to be more and more people these days that attempt to get away with improper notifications of cancellation of contracts, and over stepping contract bounds with zeal.

It regardless of how you wish things to be different than they are, if you approach your provider of service, with the level of respect they deserve, you will definitely catch more flies with honey.

Monday, December 11, 2006

Humanness of Human Beings

We all fall short at times.
I am of no exception.

Today I was at the end of a conversation with a client when my other phone rang. It was a potential client who was interested in sitting services for her 4 kitties.Having the prior client on my mind and while finishing up notations on their work sheet, I was carrying on a conversation with the potential. In the process, I quoted her; I quoted her the price I was charging a regular client (kitties that live a block away) who notes were literally in front of my eyes.

Writing out my Route for tomorrow I am careful to look through all my notations and get together any paperwork that will be needed for a meet and greet. Upon doing this I realized my error and decided to call the lady right away to not only confirm our meeting, but to explain my mistake in the quote which was by a few dollars.

I explained that if it was a hardship we could potentially work something out, but she could not hear me. Instead she scolded me like a child, and frankly yelled at me. I remained calm and explained that it was my error and that while I rarely flub, this time I had and to please excuse me for such. I also told her to take a day and think about if she really wanted me to come. She then told me I was the same rate as her vet which really is no comparison to sitting.

No matter what I said to this woman, I could not get across what I wanted to say... I am human.

It is great to think about our furry friends and how forgiving they are of us. How they accept and love us in spite of our error, in spite of our humanness.

Perhaps that is the biggest lesson they have to teach us and to show us compassion even when we feel the other does not deserve it. I did not have to show compassion, and it was very hard to while being yelled at, but I know that in the end it will serve us both better than the alternative.

Thank U!

Monday, October 23, 2006

Last Minute Service

Pet Services always seem to be the last thought on a lot of peoples minds when it comes to the needs of there pets . It becomes forefront when faced with a last minute trip and sitters scramble to accommodate the need.

In order to obtain last minute services pet owners need to think ahead to securing care for their pets while away. A great way to do this is to call a sitter ahead of any foreseeable event and schedule a meet n greet which is most often free. This allows the sitter sufficient time to become acquainted with the pet, and time to set up important paperwork which is essential to providing quality care.

It doesn't hurt to think ahead, and moreover, plan ahead.

Last minute services are available to those that have contracts with us. Of course this is subject to availability as we cannot put off the clients we had previously booked, but if there is room on the schedule, we most certainly will provide services.

Monday, October 16, 2006

Needs of the Public

As a small business owner I try my very best at being available to provide services to the public.
It can be a daunting task when faced with the needs of my life in relation to everyone else's. The problem is I need time as much as any other.

If I say I am too busy, or I am not accepting clients at this time, or I have an engagement, then inevitably my client will go elsewhere. All of the hard work, and time I have spent is wasted if this happens. I provide a service, which is in high demand.

I get comments like, you work is easy, you just play and scoop, it is not that hard. But no one thinks about the hours spent driving in traffic, or cleaning up poo and pee from a dog distressed or a cat that gets angry that the owner is gone. The needs of the public are great. The dogs and cats are in need and I am too. I get a total of 7 hours out of a day. This is split for my family and myself of which most is spent sleeping, not being able to go anywhere with out disappointing or loosing a client of which including the holiday's.

It is times like these that I wish people could be understanding. The demands are great, and I am only one person in the sea of pets. My pets don't even see me at times, and I wonder if my client's job did not ever give them a break what they would do! Probably quit.

My hope is that everyone respects everyone else's needs without being passive aggressive, and that I do not loose a client because I need some time for myself and family.

Monday, July 17, 2006

Ears of my dog

My dog
Scratches

She eats
everything

She barks
Loudly

She sighs
content

She runs
furiously

She is
Hiero

And
I love her lots

Sunday, July 09, 2006

Holiday's

Pet Owners sometimes keep important information from me in regard to their pets needs.

People do so because they believe they will get a better rate than if they told me. What happens is they will still be obligated to pay the charges. Now or later. Save the head ache.

During holiday's we run a very tight ship, and when you omit information about your pet, it takes valuable time away from other pets' who's owners have paid for that time.

Not only will you owe money but you will loose a very valuable service, especially if you do this to each sitter. They are only so many sitters and eventually you will need one again.

So be honest, you sitter is looking to help you, and may even cut rates if you use the service on a regular basis.

Thursday, June 22, 2006

The Ears of a Dog

Today marks the breakdown of selfish nonsense.

Projecting, proud, poise, and privilege.

Alpha Dog

Ron says we are baby blue.
That seems to be my collar color and yet I want more.
I want to be the Dog with the best yard, best leash, bowl, bed and then some.
I want to be a world traveling dog.

Wednesday, June 21, 2006

First Steps

Posting in regard to pets and pet related information.

My Name, for now is N.
I am a Pet Massage Therapist, Holistic Pet Therapist, Pet Aficionado, Pet Sitter extraordinaire, and Mom of two Cats (Timme and Twinkle) and of two Dogs (Hiero and Tasha).

tonites selection is Entitled

EARS

Antenna?
Radar ears
bellowing bark, blustering

Alert!!!
scambled scamper
runs running, ragged

Squeak...
wheel rolling
get gotten, good

Dog
my dog
cute cutest, cuddle

by
N. Marquez